Privacy Statement & Security
First Step Expeditions LLC respects your privacy and is committed to protect the personal information that you share with us. This Privacy Statement applies to firststepexpeditions.com and/or any Website owned, operated, licensed or controlled by First Step Expeditions LLC. This Site is intended for use by persons who are over 18 years of age. By using this Site, you accept the practices described in this Privacy Policy.
Information Collection
When you browse the First Step Expeditions site, personal Information is not collected. “Personal Information” is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including but not limited to a first and last name; email address; a home, postal or other physical address; or other contact information. When you register for or request any Site service, or when you complete the ‘Contact Us’ or feedback form after your travels, you may be asked to provide us with Personal Information which is used to enhance your Site experience, expedite communications, allow you to receive electronic/postal mailings from First Step Expeditions, or help facilitate your travel with First Step Expeditions. Additionally, we may request your destination and travel interests, which allows us to further personalize your current and future travel through First Step Expeditions.
We may also use this Personal Information in aggregate to generate market research reports. Demographic data such as age, gender and interests provided by Google are collected and used to analyze our Site visitors through Google Analytics Demographics and Interest Reporting.
We may share Personal Information with law enforcement agencies if there is a criminal investigation or suspected illegal activity, to protect the rights and property of First Step Expeditions to investigate reports of fraud or of users sending material using a false email address or users sending harassing, threatening, or abusive messages; to protect against misuse or unauthorized use of the Site; or during emergencies, such as when we believe someone’s physical safety is at risk.
Use of Information
We may use Personal Information you have given us with any of our ground operators and partners companies to provide a service or ensure proper booking.
IP Addresses
First Step Expeditions collects the IP addresses (the Internet Protocol address, which is a numerical label assigned to each device on the Internet) used to access our Site and the dates and times of access. This information is used to analyze trends, administer the Site, track a user’s movement, and gather broad demographic information for aggregate use. IP addresses are not personally linked to identifiable information.
Declining Email
First Step Expeditions provides all recipients with a means to decline receiving any marketing emails or newsletters. At any time, you may request to discontinue receiving emails from First Step Expeditions by following the opt-out instructions included at the bottom of all First Step Expeditions marketing emails or newsletters and informing us of your preference. You may also email us at info@firststepexpeditions.com to manage your email preferences.
Feedback Form
We value opinions and comments from First Step Expeditions customers, and you may have the opportunity to give us your feedback through an emailed link to a feedback form. Within the feedback form, we may ask for your Personal Information so that we can appropriately identify you. Feedback and Personal Information collected will be aggregated and used to make improvements to the Site and improve First Step Expeditions services. Participation in feedback surveys is completely voluntary and you therefore have a choice whether or not to disclose the required information.
Children
This Site is not used to knowingly solicit Personal Information from or market to children under the age of 18. This Site is intended for use by persons who are over 18 years of age. Therefore, we request that children under the age of 18 not submit any Personal Information to us through the Site. If we learn that we have inadvertently gathered Personal Information from children under the age of 18, we will promptly remove such information from our records.
Customer Information
If you would like information about your account, believe that First Step Expeditions has not complied with this Privacy Statement with respect to your Personal Information, or you have other related inquiries or concerns, you may write to:
First Step Expeditions, LLC
5043 11th Street NE
Washington, DC 20017, USA
Email: info@firststepexpeditions.com
In your letter, please describe in as much detail as possible the nature of your inquiry or the ways in which you believe that the First Step Expeditions Privacy Policy has not been complied with. First Step Expeditions will investigate your inquiry or concern promptly.
Linked Internet Sites
You should be aware that other Internet sites to which you link to from this Site may contain privacy provisions that differ from the provisions of our Privacy Statement. First Step Expeditions is not responsible for the privacy practices or content of other such sites. We encourage Site users to be aware when they leave the Site and to read the privacy statements of each and every Website which they visit to determine their privacy practices and whether the site collects personally identifiable information. This Privacy Statement applies solely to information collected by this Site.
Security
Special Notice to California Residents
Under California Civil Code Section 1798.83, California residents have the right to request and receive from us, once per year and free of charge, information about the personal information we have disclosed (if any) to third parties for their marketing purposes during the previous calendar year, and a description of the categories of personal information shared. To make such a request, please send an email to info@firststepexpeditions.com including the phrase “California Privacy Request” in the subject line, and provide us with your name, postal address and email address.
Contact Information
First Step Expeditions LLC
Tel. phone: 202-236-6063
Email: info@firststepexpeditions.com
Last Updated: 2/10/2020
